Why one company runs two dispatch lines.
Two businesses, one radio.
Mercy Cleaning & Maintenance Services Inc. is an owner-led Waterloo-area company running two divisions from one dispatch: roadside & towing, and residential & commercial cleaning.
Roadside calls and cleaning appointments look like different businesses on the surface — one is urgent and per-call, the other scheduled and recurring. What they share is everything behind the scenes: the same intake, the same scheduling discipline, the same documentation on every job.
Running both from one back office means neither line is stretched thin covering for the other, and a customer for one service becomes a natural referral for the other.
What we hold ourselves to
Fast, clear intake
You know what happens next before you hang up or hit submit.
Documented completion
Itemized invoices and checklists — nothing left to memory.
Local, not a call centre
Waterloo-based dispatch that knows the service area.
From the job file
Demo placeholder — Local Repair Shop, Fleet Account"Replace before launch: a short quote from a commercial account." — demo placeholder only.
Demo placeholder — Priya K., Commercial Cleaning"Replace before launch: a short quote from an office or property manager." — demo placeholder only.
Demo placeholder — Sarah T., Residential Cleaning"Replace before launch: a short, specific quote about what the visit was like and what stood out." — demo placeholder only.
Demo placeholder — Marcus D., Roadside Assistance"Replace before launch: a short quote about how the call and arrival went." — demo placeholder only.